Health Insurance

Appointments at a time that works for you

If you can’t get the care you need on the islands, and need to travel for treatment, it helps to have a little more flexibility. So if you need treatment in the UK, our Fast Track Appointments team can book you an appointment at a time and place that works best for you – to fit in around flights, for example. All you need to do is turn up.

Waiting time is worrying time. So when you need to see a specialist, you need everything to happen fast. Our team will get back to you with an appointment by the end of the next working day. And on average, members who use the Fast Track service see a specialist twice as fast as people who use the usual private route, with a GP naming a specialist.

Extra support when you need it the most

Cancer is the one diagnosis that most people fear. To support members during this stressful time, we have a dedicated cancer care team available by phone, for members receiving cancer treatment in the UK.

With years of experience in cancer support, our team can give you ideas on the questions to ask at appointments, help you decide on a treatment plan, advise on how to cope with chemotherapy, or simply be there to listen to you or your family members if you just need to talk. And they’ll continue to support you throughout recovery and beyond.

Want someone to take another look?

If you’ve had a diagnosis but you’re still not sure, we can get a second medical opinion from a world-leading expert. And if your condition is serious or complex, a case manager can review your treatment, speak to your specialist directly, and answer any questions you or your family might have. It helps to remove a little of the stress, leaving you free to focus on getting better.

Here for you when you need us

You’re never just a number to us. We’re completely focused on getting you access to the best possible care. 

We’re here to help you 24/7. Our customer service team will be happy to help with any questions about your cover, while the medical experts on our health helpline will be ready to answer any medical queries you have. 

If it’s easier for you to stay up to date online, you can use our secure member website, available day and night where our friendly advisers will be on hand to find out if we’ve paid your claim and see all your plan information.